NERROSA™ – Return & Refund Policy

Last Updated: June 2026

At NERROSA™, customer satisfaction is at the heart of everything we do. We are committed to providing a seamless, secure, and enjoyable shopping experience. If for any reason you are not completely satisfied with your purchase, our Return & Refund Policy is designed to ensure a fair and transparent resolution.

1. Return Eligibility

Customers may request a return within 30 days of receiving their order.

To be eligible for a return, items must:

  • Be unused, unworn, and unwashed.
  • Be returned in their original condition.
  • Include all original tags, packaging, and accessories.
  • Show no signs of damage, alteration, or excessive handling.

For hygiene and safety reasons, certain products may not be eligible for return once opened or used.

2. How to Request a Return

To initiate a return, please contact our Customer Support Team at:

Email: support@nerrosa.com

Please include the following information:

  • Order number
  • Full name
  • Reason for the return
  • Photos (if the item is damaged, defective, or incorrect)

Once your request is reviewed, our team will provide detailed return instructions.

3. Refund Process

After receiving and inspecting the returned item, we will notify you regarding the status of your refund.

If approved:

  • The refund will be issued to the original payment method.
  • Processing may take up to 10 business days, depending on your payment provider or financial institution.
  • You will receive a confirmation email once the refund has been processed.

NERROSA™ reserves the right to refuse refunds for items that do not meet the return requirements outlined in this policy.

4. Return Shipping Costs

Unless otherwise stated:

  • Customers are responsible for return shipping costs.
  • Original shipping charges are non-refundable.
  • We recommend using a trackable shipping service for all returns.

NERROSA™ is not responsible for returned packages lost during transit.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Email: support@nerrosa.com

Please provide:

  • Your order number
  • A description of the issue
  • Clear photos showing the problem

If the issue is confirmed, NERROSA™ will provide an appropriate solution, which may include a replacement, store credit, or full refund at no additional cost to you.

6. Exchanges

We currently do not process direct exchanges.

If you wish to obtain a different size, color, or product, please:

  1. Return the original item following the return procedure.
  2. Place a new order through our website.

This ensures the fastest processing and product availability.

7. Non-Returnable Items

The following items may not be eligible for return:

  • Products showing signs of use or wear.
  • Personalized or custom-made items.
  • Gift cards.
  • Certain hygiene-sensitive products once opened.

8. Refund Delays

If you have not yet received your refund:

  • Check your bank account again.
  • Contact your credit card provider.
  • Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us at:

support@nerrosa.com

9. Contact Us

For any questions regarding returns, refunds, or order assistance, please contact our support team:

Email: support@nerrosa.com

Our Customer Care Team is committed to providing timely assistance and ensuring a premium shopping experience.

NERROSA™

Luxury Fashion • Modern Elegance • Timeless Style